A custom lead system for capturing inquiries, sending instant replies, and organising leads in one place — so agencies respond in minutes instead of losing momentum in shared inboxes.

Problem

Agencies lose leads when they respond slowly and manage inquiries manually across email, forms, and chat. Buyers expect a quick first touch; when that does not happen, they move on.

Solution

A custom lead handling flow tied to the website: structured inquiry capture, immediate automated replies, notifications to the right people, and a simple dashboard so every enquiry is visible in one place.

Main features

• Inquiry form aligned with agency fields (property interest, budget band, contact)
• Email notifications to sales or front desk
• Instant auto reply confirming receipt and next steps
• Lead dashboard — new, in progress, closed
• Responsive UI for agents checking leads on mobile

Outcome / business value

Faster first response, less manual copying between tools, and clearer ownership of each lead. Teams spend less time hunting messages and more time on qualified conversations.

Technology stack

Webflow (or custom frontend) for the public site, form handling and server logic (e.g. PHP), transactional email, and a lightweight admin view — extended with your CRM or sheets if you already use them.